If you have feedback or a complaint, we want to hear from you. We will listen carefully and do our best to put things right as quickly as possible.
If you feel able to, please speak to a member of staff on the ward or in the department. You can also ask to talk to the senior nurse in charge or the matron. Raising your concern as soon as possible can help us resolve it quickly.
If you do not feel comfortable doing this, or would prefer to speak to someone else, our Patient Advice and Liaison Service (PALS) and Complaints team are here to help.
Not sure which hospital site you need? View our hospitals and locations.
Our PALS and Complaints team is here to help with any concerns or feedback you have.
To contact the team, you can:
Find out more about the City PALS and Complaints team.
You may not wish to raise a complaint but would like us to be aware of an issue. Our Patient Advice and Liaison Service (PALS) can help.
To raise a concern, you can:
On some occasions, there may be a need to close the PALS office due to capacity. If the office is closed or you visit outside of these hours, please call and leave a message or email, and we will contact you within two working days.
If you are unhappy with the treatment or service you have received and you would like this to be formally investigated, you have the right to make a complaint.
To make a formal complaint you can:
Find out more about the Southmead PALS and Complaints team.
Our PALS and Complaints team at Weston General Hospital is here to help with any concerns or feedback you have.
To contact the team, you can:
If you feel we have not answered your complaint adequately, please contact the relevant PALS and Complaints Team in the first instance. They will review your complaint and consider whether any further response can be given.
If, following our review, you remain unhappy with the outcome of your complaint, you can ask the Parliamentary and Health Service Ombudsman (PHSO) to review your case.
Independent Health Complaints Advocacy is a free, independent service that can help you make a complaint about any aspect of your NHS care.
Find support where you live:
Local Healthwatch groups want to hear about your experiences. They make sure NHS leaders and decision-makers listen to your feedback and improve care. They can also help you find reliable information and advice.