We will:
- listen to patients, families, carers, and staff
- learn from incidents and concerns
- support openness and transparency
- act on feedback
- work to reduce avoidable harm
Safe staffing levels
All hospitals are required to report and publish the numbers of nurses, midwives, and care staff working on patient wards.
We present this information in two ways:
- displaying daily information on boards for patients and visitors inside every ward about the number of nurses, midwives, and care staff present and planned on each shift
- information about staffing levels will be published monthly on our website and on NHS. Full details will also be reported to public meetings of our board of directors
If you have any questions about staffing levels in our hospitals, our staff will be pleased to help, or you can contact Group Chief Nursing and Improvement Officer, Professor Steve Hams.
Safeguarding
The trust is committed to ensuring that all of our patients and their families are cared for in a safe, secure, and caring environment. The protection of vulnerable children and adults at risk from abuse and neglect is embedded within all services provided by the trust across all hospital sites.
A number of safeguarding vulnerable people arrangements are in place, in line with legislation, best practice, and local commissioning arrangements.
Freedom to Speak Up
Every NHS trust is asked to share the contact details for our Freedom to Speak Up teams.
- City and Weston Hospital Operating Unit: call 0117 342 2888 and leave a message, or email RaisingConcerns@uhbw.nhs.uk
- Southmead Hospital Operating Unit: call 07880 005382 or email SpeakUp@nbt.nhs.uk